Refund requests must be submitted to HEXA.ONE within three months from the date payment was received by HEXA.ONE and prior to the examination window, as set forth below.
In order to submit a refund request, you must contact us by email firstname.lastname@example.org and provide follwing information:
- Your Steam ID
- Date the payment was made
- Payment amount
- Payment method
HEXA.ONE will only honor refund requests that come directly from the applicant, regardless of whether payment was made by a third party. Requests from said third parties will not be honored.
Refunds will be issued under these circumstances:
- Your payment is not older than 7 (seven) days and you provided all requred data
- Your current account balance is equal or more than refund requested amount at time refund request was made
Payment processor fees are nonrefundable.